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FAQ: Replacement

contact the IT Service Desk to request the date of purchase and replacement for any College-owned device that you use or for which you have oversight responsibility. Once you are eligible for a replacement

FAQ: Apple TV

Apple devices. Q:  How can I get training? To request training with IT Services on using Apple TV, please use the Training and Consulting Request Form found here within the IT Services Service

FAQ: Center for Teaching and Learning: EdTech

or request a workshop topic? Yes. Please contact the Service Desk at (925) 631-4266, or via email to to request a consultation appointment. Or, fill out the Training and

Zoom Kit - How to Use, Reserve, and Video Demonstration Q: Where do you check it out or place your request?    A: Once you submit your request via the lending app (above), you may pick

FAQ: Cable TV

Comcast problem? How do I get service? Saint Mary's college has a centralized system that is fully managed by Comcast.  You can notify the Saint Mary's Service Desk if there are any issues and they will

FAQ: Constituent Relationship Management

any case, but we will have to better understand your exclusive need.  Please contact the IT Service Desk and request a consultation session with a member of the IT Services AIS team. Campus

Zoom: 180-day Purge of Cloud Recordings

The entire SMC community has access to Zoom and the use is increasing. IT Services must manage the limited storage space by purging (deleting) Zoom Cloud recordings. This data storage and system

User Guide: Technology Quick Start Guide for Staff

password to gain access. Salli -  The college’s web editor for the Saint Mary’s website. Access to Salli can be gained by contacting the Service Desk. Moodle - Learning Management System (LMS) at

Student Pictures in SMC Roster report

option.  Also, users can upload cartoons or other inaccurate pictures. IT Services made a version of another Moodle report to pull user pictures from the Business Office's server. To display the

FAQ: Technology Purchasing

operating system or how to use included software like the Microsoft Office Suite. Some non-standard and special order items may not include some or all of the above mentioned services, and are subject

Email Lists for Staff and Faculty

communication purposes.  Employees are added to these lists by request. Complete a Request form in the IT Service Portal to be added to either or both of these lists regardless of whether you are faculty or staff

Authenticating with DUO on MySMC

the next time you perform a browser-based login to a web service or application protected with Duo. If you have more than one device enrolled, like a mobile phone and a hardware token, you'll

QuickStart for New Faculty

IT Self-Service Portal - "How Can We Help?" Request help and view knowledge base articles at any time. Click here to access "How Can We Help?"  Online resources availabe 24

FAQ: Wireless Network

Services department respectfully asks that secondary, non-academic uses be restricted to use of wired networking so that primary, academic uses will not be obstructed or slowed.  Accordingly, we do not

Password Policy

1.0 General Shared accounts and passwords shall not be used. The issuance of a User password or other means of authenticated access to College systems is intended to ensure the appropriate security