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Microsoft BitLocker Key Recovery Guide

. BitLocker helps mitigate unauthorized data access by enhancing file and system protections. BitLocker also helps render data inaccessible when BitLocker-protected computers are decommissioned or recycled. ... computer. BitLocker helps mitigate unauthorized data access by enhancing file and system protections. BitLocker also helps render data inaccessible when BitLocker-protected computers are decommissioned or

FAQ: Repair

all technology needs.  Alternatively, you can create your own repair request by completing the form available here on the IT Services Service Now portal. Q: Does this include printers? Any computing

SPSS - Statistical Package for the Social Sciences

SPSS (Statistical Package for the Social Sciences) is made available upon request to faculty and students upon request.  Contact the IT Service Desk to learn more. Please note: As a college, we do

FAQ: Apple TV

Apple devices. Q:  How can I get training? To request training with IT Services on using Apple TV, please use the Training and Consulting Request Form found here within the IT Services Service

FAQ: Technology Purchasing

operating system or how to use included software like the Microsoft Office Suite. Some non-standard and special order items may not include some or all of the above mentioned services, and are subject

Email Lists for Staff and Faculty

communication purposes.  Employees are added to these lists by request. Complete a Request form in the IT Service Portal to be added to either or both of these lists regardless of whether you are faculty or staff

FAQ: Center for Teaching and Learning: EdTech

or request a workshop topic? Yes. Please contact the Service Desk at (925) 631-4266, or via email to servicedesk@stmarys-ca.edu to request a consultation appointment. Or, fill out the Training and

FAQ: Cable TV

Comcast problem? How do I get service? Saint Mary's college has a centralized system that is fully managed by Comcast.  You can notify the Saint Mary's Service Desk if there are any issues and they will

Zoom: 180-day Purge of Cloud Recordings

The entire SMC community has access to Zoom and the use is increasing. IT Services must manage the limited storage space by purging (deleting) Zoom Cloud recordings. This data storage and system

User Guide: Technology Quick Start Guide for Staff

password to gain access. Salli -  The college’s web editor for the Saint Mary’s website. Access to Salli can be gained by contacting the Service Desk. Moodle - Learning Management System (LMS) at

QuickStart for New Faculty

IT Self-Service Portal - "How Can We Help?" Request help and view knowledge base articles at any time. Click here to access "How Can We Help?"  Online resources availabe 24

Student Pictures in SMC Roster report

option.  Also, users can upload cartoons or other inaccurate pictures. IT Services made a version of another Moodle report to pull user pictures from the Business Office's server. To display the

Moodle - FAQ: My Courses

IT Services/EdTech staff per request of faculty or staff. Unlike Standard sites, they are not automatically created, assigned a Teacher, or populated with students. After creation and initial Teacher

Authenticating with DUO on MySMC

the next time you perform a browser-based login to a web service or application protected with Duo. If you have more than one device enrolled, like a mobile phone and a hardware token, you'll

VCRs and VHS in SMC Classrooms

Effective May 31, 2018: IT Services will no longer be replacing or repairing broken VCRs in the classrooms. We are making this change because VHS players are no longer being manufactured, and repair