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Microsoft BitLocker Key Recovery Guide
. BitLocker helps mitigate unauthorized data access by enhancing file and system protections. BitLocker also helps render data inaccessible when BitLocker-protected computers are decommissioned or recycled. ... computer. BitLocker helps mitigate unauthorized data access by enhancing file and system protections. BitLocker also helps render data inaccessible when BitLocker-protected computers are decommissioned or
FAQ: Technology Purchasing
operating system or how to use included software like the Microsoft Office Suite. Some non-standard and special order items may not include some or all of the above mentioned services, and are subject
Email Lists for Staff and Faculty
communication purposes. Employees are added to these lists by request. Complete a Request form in the IT Service Portal to be added to either or both of these lists regardless of whether you are faculty or staff
FAQ: Repair
all technology needs. Alternatively, you can create your own repair request by completing the form available here on the IT Services Service Now portal.
Q: Does this include printers?
Any computing
SPSS - Statistical Package for the Social Sciences
SPSS (Statistical Package for the Social Sciences) is made available upon request to faculty and students upon request. Contact the IT Service Desk to learn more.
Please note: As a college, we do
FAQ: Apple TV
Apple devices.
Q: How can I get training?
To request training with IT Services on using Apple TV, please use the Training and Consulting Request Form found here within the IT Services Service
FAQ: Center for Teaching and Learning: EdTech
or request a workshop topic?
Yes. Please contact the Service Desk at (925) 631-4266, or via email to servicedesk@stmarys-ca.edu to request a consultation appointment. Or, fill out the Training and
FAQ: Cable TV
Comcast problem? How do I get service?
Saint Mary's college has a centralized system that is fully managed by Comcast. You can notify the Saint Mary's Service Desk if there are any issues and they will
QuickStart for New Faculty
IT Self-Service Portal - "How Can We Help?"
Request help and view knowledge base articles at any time.
Click here to access "How Can We Help?"
Online resources availabe 24
Zoom: 180-day Purge of Cloud Recordings
The entire SMC community has access to Zoom and the use is increasing. IT Services must manage the limited storage space by purging (deleting) Zoom Cloud recordings. This data storage and system
User Guide: Technology Quick Start Guide for Staff
password to gain access.
Salli - The college’s web editor for the Saint Mary’s website. Access to Salli can be gained by contacting the Service Desk.
Moodle - Learning Management System (LMS) at
Moodle - FAQ: My Courses
IT Services/EdTech staff per request of faculty or staff. Unlike Standard sites, they are not automatically created, assigned a Teacher, or populated with students. After creation and initial Teacher
Student Pictures in SMC Roster report
option. Also, users can upload cartoons or other inaccurate pictures.
IT Services made a version of another Moodle report to pull user pictures from the Business Office's server.
To display the
VCRs and VHS in SMC Classrooms
Effective May 31, 2018: IT Services will no longer be replacing or repairing broken VCRs in the classrooms. We are making this change because VHS players are no longer being manufactured, and repair
Transferring your Google account (Google Takeout)
Google Takeout gives users the ability to archive and download content on core Google Applications. Takeout will then process the request and put all the files into a zip file. Takeout then