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Q. What technology training is available for the SMC community? A:  IT Services offers technical training for faculty, staff, and students through a variety of training options. Q: Where can I

Q. How can I get a telephone line in a on campus residence/housing? A: Saint Mary's College does provide telephone services for students living in the residence halls upon request. The service

records-and-information-systems ... for an account" link. Fill out the form. Once this happens: IT Services will receive an email requesting confirmation that the person requesting an account actually works for the institution

college in the past.  This is a paid service and your department is responsible for the costs, setup and take down of equipment.  Make sure to ask for educational pricing when you request a quote. http://www.rushcomputer.com/ (800) 343-7368

Desk is charged with efficient and effective triage of service requests. A request for consultation should prompt a call (925) 631-4266 or email (servicedesk@stmarys-ca.edu) to the IT Service Desk

will be assigned to your ticket and do this for you. Here's how you can submit a request: email your request tothe Service Desk at servicedesk@stmarys-ca.edu contact the Service Desk at 925-631

Development Service Support Need Process Workflow.pdf ... the "Technology Planning and Policy" page within the IT Services department pages on the College's web site (copy and paste this URL into a new browser window: https://www.stmarys-ca.edu/it-services/smc-technology

used inappropriately. Where Can a Chosen Name be Used? At this time, the student’s chosen name will be reflected on student identification cards, Moodle, and Library systems. We plan to add

.  The conference bridge uses a special phone number which IT Services will supply upon request. Q. How does the conference bridge work? A: After your request has been made, you will be assigned

from IT Services that their account is scheduled for deletion. Account owners are responsible for backing up any files they wish to keep.  Requests for Extension In some cases, account owners may

address. Please enter General Request in the ITS Self Service portal requesting that your phone number be configured for eFax and provide the email address that you want faxes to go to. Q. How

equipment, please contact the IT Service Desk via email at servicedesk@stmarys-ca.edu or by phone (925) 631-4266. Q: Is there an online form to move my equipment? A: Yes. To request assistance for

. BitLocker helps mitigate unauthorized data access by enhancing file and system protections. BitLocker also helps render data inaccessible when BitLocker-protected computers are decommissioned or recycled. ... computer. BitLocker helps mitigate unauthorized data access by enhancing file and system protections. BitLocker also helps render data inaccessible when BitLocker-protected computers are decommissioned or

contact the IT Service Desk to request the date of purchase and replacement for any College-owned device that you use or for which you have oversight responsibility. Once you are eligible for a replacement

all technology needs.  Alternatively, you can create your own repair request by completing the form available here on the IT Services Service Now portal. Q: Does this include printers? Any computing