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Faxing Services
new fax line services are needed, a new line of service with ATT must be requested through our ticketing system.
• * The request must be authorized by a budget manager.â¨
• * Service
ITS Service Desk Service Level Agreement
The ITS Service Desk Service Level Agreement. This article covers what services are provided by the ITS Service Desk in order to provide optimal expected service. ... Service Desk SLA.pdf ... systems affected by the issue.
At this point the Service Desk analyst assigns an initial impact and urgency to calculate the priority of a service request.
Request Prioritization
The
Moodle: Requests that are not related to teaching a course
system to suit your needs.
Here are some examples of department requests and how to move forward:
You want a Moodle site for faculty to share resources and activities for how to teach a
e-Learning Systems - FAQ
e-learning-systems ... synonym provides some consistency with respect to purpose.
Q: I am curious why Moodle is referred to as a Learning Management System, when there are many such systems in use at SMC not referenced in this
Informer Overview (No longer in service)
records-and-information-systems ... and report from official college records stored in the Colleague database.
Getting Started
An Informer login must be requested by your manager or supervisor. The Request for Access form may be
FAQ: Records and Information Systems
Q: I have heard references to companies called Datatel and Ellucian as if they are the same company. Are they?
IT Services supports the Enterprise Resource Planning (ERP) application known as
WebDam: Digital Asset Management System
WebDam is a digital asset management system (Image Library) maintained and organized by College Communications.
The site is found at http://stmarysca.webdamdb.com
To request access or to learn more
FAQ: Audio/Video Support
of the Library. This location is configured with the SMC standard classroom A/V systems. Training can be scheduled in the Ed Tech Center using the the IT Services Self-Service Portal form. Drop in
How to submit a ticket for Ed Tech
1. Go to ITS portal https://stmarys-ca.teamdynamix.com/TDClient/Requests/ServiceCatalog
2. Select <General Service Request>.
3. Select <Submit a Request>.
4. Type a short
FAQ: Equipment Removal
machine, you will need to request cancellation and/or other changes to the service.
Q: Who do I contact to get the equipment removal scheduled?
Complete the Equipment Removal Form to request this service.
Updated by rpearson, 6/13/18
FAQ: Faculty Profiles
Faculty Profiles can also be found on the main web site under each academic department.
To submit a request for help visit the IT Services Self Service Portal
Q: Who can have a faculty profile
FAQ: Web Publishing
do I create an online form (webform, payment form)?
Online Forms (rsvp, contact us, etc.)
To request an online form fill out a web services form request (http://www.stmarys-ca.edu/webhelp
FAQ: Requirements for Cable Television Service
All televisions on campus must contain a QAM digital tuner to receive cable channels. Older analog televisions are no longer compatible with the college's cable TV system. Most televisions today are
New Faculty Information Sheet
request form on the IT Self-Service Portal. (Login required)
St Albert Hall Library: Online resources can be accessed here: http://www.stmarys-ca.edu/library.
Facilities Resource Map: Classroom and
Student Email Account Termination
available to alumni. To request an alumni e-mail account, visit:
http://www.stmarys-ca.edu/for-alumni/alumni-association/benefits-and-services/alumni-email
Requests for Extension
In some cases