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ITS Service Desk Service Level Agreement
systems affected by the issue.
At this point the Service Desk analyst assigns an initial impact and urgency to calculate the priority of a service request.
Request Prioritization
The
LastPass End User FAQ's
mobile devices to help manage mobile logins. LastPass supports every major smartphone and tablet, including Android, iOS, BlackBerry, and Windows Mobile devices. More information is also available on
Saint Mary's College User/Email Account Deletion Procedure
California students are normally deleted 6 months after graduation or 6 months after the student record is no longer active with SMC. Accounts for faculty, and staff are normally deleted upon termination of
FAQ: Requirements for Cable Television Service
All televisions on campus must contain a QAM digital tuner to receive cable channels. Older analog televisions are no longer compatible with the college's cable TV system. Most televisions today are
User Guide: Technology Quick Start Guide for Staff
provides students, faculty, and staff with a primary point of contact for computer help and questions concerning service provided by ITS.
GaelXpress - Manage budgets, receive pay and benefits information
Moodle - How to: Setup up Proctorio for an Online Quiz
Integrity system called Proctorio. It is intended for use during on-line tests using Moodle. It can record a user’s screen, and use Artificial Intelligence to catch a student who’s cheating by web
FAQ: Moodle & TurnItIn
://www.turnitin.com/self-service/system-status and known issues are posted here: https://turnitin.status.io/ (both of these open a new tab or window).
I'm a faculty member. How do I create a TurnItIn assignment
Zoom Kit - How to Use, Reserve, and Video Demonstration
Zoom Kits consist of a webcamera, high quality USB Microphone, and a tripod with all the cables you need to connect to your laptop. Do you need a zoom kit? IF you are having a Zoom meeting with a ... tripod and all necessary cables for laptop connection.
Here are some of the most popular applications:
Job panel Interviews with the option to record to the cloud.
Classroom guests via zoom
User Guide: TV setup
Setting up TV's on the Saint Mary's cable TV system consists of 3 steps:
Physically connecting TV to coaxial cable network
Confirming TV has an internal QAM tuner or supplying external QAM tuner
AIRTAME: connecting from a MacOS and Windows device.
recordings.
Click on the button, Open System Preferences.
A screen recording window will appear, prompting you to Open System Preferences.
Click on that button…
The Security and Privacy
Student Learning Tips & Tricks
Windows - NVDA , Chrome - Read Aloud Extension
Voice dictation:
Apple - System Preferences>Keyboard> Dictation,
Windows - Windows logo key + H,
Chrome - Voice In Voice Typing extension,
Google Docs - tools > voice type speaker notes
Illegal File Sharing FAQ
Frequently Asked Question regarding illegal file sharing and DMCA notices. ... sophisticated systems that crawl the internet to detect copies of songs, movies and software, owned by their clients, that are located on individual computing devices that are on the internet. When a copyright
How To: GaelPhone Software phone
Mac or Windows software that resides on your computer. Follow the steps below to install.
1. Download GoToConnect for your operating system:
Mac
Windows
2. Open and run the downloaded
Start the Zoom Meeting that is in your Moodle Course Site
sign in. Click <Sign in to start> and enter your SSO (SMC username and password) information. The screenshot below is an example of what you might see. If not able to sign in, please see NOTE below
Moodle - How To: Create an Interactive Video Quiz
questions you want to ask.
For each question, decide and record:
The question you want to ask.
The correct answer and the alternatives you'll provide.
A brief (15-30 characters