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Relevant To: Instructors in a Moodle course Introduction Zoom is the primary video conferencing system supported by the College.  Faculty can use it for online class sessions, online office

to contact the IT Service Desk by calling (925) 631-4266 or emailing servicedesk@stmarys-ca.edu so that a ticket can be created in your name. plg2 - 1/4/2016

video conference meetings with colleagues and/or setup online office hours with all your students. (NOTE: If you want to setup a video conference with the enrolled students of your class, do this via

and create a new appointment.  Click on 'Add conferencing'  and then click on Zoom Meeting   Your Zoom Meeting will be automatically created in your calendar.  Add guests to the Zoom meeting

conference rooms on campus.  Development, production and editing of video is a common practice in and around the classroom.  IT Services is here to advise and support such efforts.  To obtain more

Desk by sending an email to servicedesk@stmarys-ca.edu or by calling (925) 631-4266 This procedure is subject to change without notice.

circumstances Please contact the IT Service Desk by sending an email to servicedesk@stmarys-ca.edu or by calling (925) 631-4266 This procedure is subject to change without notice.

*. 3-Way Calls While on an active call, press the More > "Confrnc" softkeys*. Dial the internal extension or external number to add to the conference. Wait for the second party to answer. Note: It

Service Desk. Critical incidents and service failures should be reported by calling the Service Desk.   Service Request and Incident Process As part of the IT Service department, the

Changes made by ITS might have had an undesirable effect from your home Internet. You can receive help by calling the Service desk or by following the instructions found in the KB. ... Problem: I am having connection issues when trying to access GaelExpress from my home network over WiFi and/or Ethernet cable.  Solution 1: Power Cycle Internet Modem/Router For all modem