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User Guide: Technology Quick Start Guide for Staff

  1. Knowledge Base
  2. Faculty, Staff, and Students
  3. New Staff Information
Microsoft Authenticator setup.

Service Desk Chromebooks: How connect to WiFi upon logging in for the first time.

  1. Knowledge Base
This KB is for users that have a new Chromebook tor have checked-out one from the Service Desk. The initial setup has the user connect to an available WiFi network, which can be confusing for the... ... This will get you onto the browser faster than having to do SMC account authentication.

Back on campus and I can't connect to SMC-WiFI

  1. Knowledge Base
  2. WiFi Network
Do this when you can't connect to the SMC-WiFi. Our WiFi security certificate gets up updated periodically and if you haven't been on campus in a few months, then you will most likely run into WiFi... ... The Network Authentication window will appear. Input your SMC username and password, and click “OK.”

New Student Guide to Technology at SMC

  1. Knowledge Base
  2. Faculty, Staff, and Students
  3. New Student Information
Microsoft Authenticator setup. Get SMC Email on Mobile Device - To get SMC email on your mobile device, add a Google account.

Zoom: Pre-Assigned Breakout Rooms

  1. Knowledge Base
  2. Educational Technology
How to use Zoom Breakout Rooms Pre-assigned feature effectively. ... SMC Considerations Make sure to enable the Authentication Required option in the Security section of the Meeting Settings Let participants know that they need to sign into their MySMC Zoom

LastPass End User FAQ's

  1. Knowledge Base
  2. Cybersecurity
  3. How-To Guides
This article contains a collection of frequently asked questions for LastPass. ... Is Multi-factor authentication required? If so, what are my options? Multi-factor authentication is required to access LastPass. For more information please use the link below: Microsoft...

QuickStart for New Faculty

  1. Knowledge Base
  2. Educational Technology
QuickStart for New Faculty ... (1) From an Internet browser (preferably Google Chrome), go to http://my.stmarys-ca.edu (2) At the Campus Authentication Portal login screen, enter your username and password.

6.1 Campus Unavailable IT Procedures - User IT Procedures

  1. Knowledge Base
  2. IT Service Internal (Private ITS Only)
  3. Procedures
  4. Standard Operating Procedures
Our VPN uses two-factor authentication, you will need to configure and use that as well as the VPN client (you can find instructions for VPN and two-factor at https://vpn.stmarys-ca.edu).

Zoom Web Conferencing

  1. Knowledge Base
  2. Applications
  3. Communications
Go to https://zoom.us/signin and click sign in with Google https://support.zoom.us/hc/en-us/articles/202056149-Login-with-Google Use your SMC account, and you will be redirected to the SMC...

How to: Change Your Current Password

  1. Knowledge Base
  2. Faculty, Staff, and Students
  3. Passwords and Login Information
On your cellular phone, please OPEN the Microsoft Authenticator App and SELECT the account you are trying to reset the password for. You will find the 6-digit verification code.

SMC Software Catalog

  1. Knowledge Base
  2. Applications
This catalog alphabetizes SMC software, provides a brief description of each, and categorizes it under flags: HR/Payroll, IT Infrastructure, Academic, Finance, Administrative, Student Life,... ... Active Directory (IT Infrastructure) Microsoft's directory service for user authentication, authorization, and IT resource management.

ITS Service Desk Service Level Agreement

  1. Knowledge Base
The ITS Service Desk Service Level Agreement. This article covers what services are provided by the ITS Service Desk in order to provide optimal expected service. ... and troubleshooting Ricoh Scanner Address book Cloud Printers Access assistance Basic functions and troubleshooting Security Duo Security Authentication