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AIRTAME: connecting from a MacOS and Windows device.

  1. Knowledge Base
  2. Educational Technology
  3. Classroom Technology
recordings. Click on the button, Open System Preferences. A screen recording window will appear, prompting you to Open System Preferences. Click on that button… The Security and Privacy

QuickStart for New Faculty

  1. Knowledge Base
  2. Educational Technology
you access to the secure "SMC WIFI" network. Access the wifi settings on your device and login to "SMC WIFI" using your username and password. You will need to accept a security certificate the first

FAQ: Wireless Network

  1. Knowledge Base
  2. WiFi Network
encryption/security (specifically, Symantec L3 SSL certificates). The certificate prompt reflects the formation of the trust between your device and the College's WiFi authentication process. Some

Zoom Web Conferencing

  1. Knowledge Base
  2. Applications
  3. Communications
any iPad/iPhone app Co-annotation on shared screen Keyboard/mouse control Whiteboarding Multi-share  Security Secure Socket Layer (SSL) encryption AES 256 bits encryption Pro

ITS Service Desk Service Level Agreement

  1. Knowledge Base
Access assistance Basic functions and troubleshooting Security Duo Security Authentication Troubleshooting Virus scanning Verbally assist

FAQ: Technology Purchasing

  1. Knowledge Base
  2. Technology Purchasing
and/or your department. Also, for safety and security purposes, all technology bought using SMC funds must first receive approval from ITS. Q: What is a “GL Code”? A: A GL Code, short for

FAQ: General File Sharing and Passwords

  1. Knowledge Base
  2. Cybersecurity
General tips and tricks regarding IT Security. ... Q: How do I protect my password Never share your passwords with anyone.  You are responsible for any actions that occur under your login. Never store your password on your computer or on a