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FAQ: Repair

Repair ... Q: Who do I contact when my college-owned technology equipment is in need of repair? The IT Service Desk can be reached at (925) 631-4266 (or at servicedesk@stmarys-ca.edu) and provides triage for

Technology Use Policy - Mobile Use Policy

private communications, data or information that a User may store on Saint Mary’s mobile computing equipment will be exposed to Saint Mary’s during routine maintenance and repair (see 3.0 below

VCRs and VHS in SMC Classrooms

Effective May 31, 2018: IT Services will no longer be replacing or repairing broken VCRs in the classrooms. We are making this change because VHS players are no longer being manufactured, and repair

FAQ: Replacement

inconvenience of repair on a printer exceeds the cost of a new printer. The most egregious examples are replaced annually. IT Services has future intent to establish a replacement schedule for all

How-To Secure Your Android Device

. Avoid public Wi-Fi hotspots. Don't "root" your phone or install third-party firmware. Erase all data before return, repair, or recycle. Consider using a third-party app to securely erase data

Office 365 for Education

Office 365 for Education Saint Mary's College of California is participating in the Microsoft Office 365 for Education program which allows students and employees to download Microsoft Office at no

Saint Mary's College User/Email Account Deletion Procedure

Introduction SMC periodically deletes user/email computer accounts belonging to individuals no longer affiliated with Saint Mary's College of California. "No longer affiliated" is defined as

Student Email Account Termination

Introduction SMC periodically deletes user/email computer accounts belonging to individuals no longer affiliated with Saint Mary's College of California. "No longer affiliated" is defined as

GaelExpress Connection Issue Through Home Network

Problem: I am having connection issues when trying to access GaelExpress from my home network over WiFi and/or Ethernet cable.  Solution 1: Power Cycle Internet Modem/Router For all modem

Accessing a "Fictitious Gmail Account" in Chrome

Accessing a "Fictitious Gmail Account" in Google Chrome You must use the Incognito Window feature in Google Chrome to access a Fictitious Gmail Account. You may also use Firefox's Private browser

FAQ: Audio/Video Support

Q: I need support for my audio/video needs.  Who in IT Services do I contact? There are a fairly wide variety of audio/video needs at Saint Mary's College of California.  To request help with these

FAQ: GaelPrint

Q. What is GaelPrint? A:  GaelPrint is a system that offers St. Mary's students convenient and flexible printing options. Students can print in classrooms and labs as well as use Cloud Print to

Moodle - How to: Backup a course site

Relevant To: Faculty who use Moodle Introduction Moodle course sites will stay in the system for five years. Course sites that are older than four years (i.e., five or more years) will be

FAQ: Center for Teaching and Learning: EdTech

Q: What is the Center for Teaching and Learning: EdTech? The Center for Teaching and Learning: EdTech is the conceptual framework that will support the importance of IT in the teaching, learning and

FAQ: Technology Purchasing

Q: What is the TPR or Technology Purchase Request Form? A: The TPR is where faculty and staff can order technology using SMC funds, view recent orders, and learn more about the ordering process